Terms & Conditions

These Terms & Conditions apply to all services provided by Apex Recovery Group.

Commercial Services

Apex Recovery Group provides commercial business-to-business recovery and credit control support services relating to outstanding commercial accounts and unpaid invoices.

Authority To Act

By instructing Apex Recovery Group, the Client confirms they have authority to act on behalf of the creditor business and authorises Apex Recovery Group to communicate with debtors regarding instructed commercial matters.

Commission Structure

Recovery commission shall be agreed prior to commencement of services and applies to all recovered sums resulting from Apex Recovery Group involvement, communication, negotiation, or recovery activity.

Commission remains payable where payment is made:

- Directly to the Client
- Following Apex Recovery Group involvement
- During active instruction periods
- Following communication initiated by Apex Recovery Group

Case Administration Fees

Where recovery activity has commenced but recovery is unsuccessful, unresolved, withdrawn, or escalated beyond standard recovery scope, Apex Recovery Group reserves the right to apply a reasonable case administration fee relating to time, operational resources, communication activity, and account handling.

Any applicable administration fees shall be communicated to the Client in advance where reasonably practicable.

Client Withdrawal

Where a Client withdraws instruction after recovery activity has commenced, Apex Recovery Group reserves the right to charge a reasonable administration or service fee for work completed up to the point of withdrawal.

Direct Payment Protection

Where a debtor makes payment directly to the Client following Apex Recovery Group involvement, communication, or introduction, agreed commission remains payable where recovery activity contributed to the payment outcome.

No Guarantee Of Recovery

While Apex Recovery Group aims to assist recovery outcomes professionally and efficiently, no guarantee of recovery, payment, or debtor cooperation can be provided.

Professional Conduct

The Company aims to maintain professional and respectful communication throughout all recovery activity.

Client Responsibilities

Clients are responsible for:

- Providing accurate information
- Supplying supporting documentation where required
- Informing Apex Recovery Group of payments received
- Advising of disputes or settlements
- Cooperating reasonably throughout recovery activity

Limitation Of Services

Apex Recovery Group does not:

- Provide legal advice
- Operate as solicitors
- Provide regulated financial services
- Act as enforcement agents or bailiffs
- Conduct regulated consumer debt collection activities

Escalation & Third Parties

Where appropriate, matters may be referred to independent legal professionals, enforcement specialists, or third-party service providers. Apex Recovery Group accepts no liability for third-party actions or outcomes.

Liability

Apex Recovery Group shall not be liable for:

- Debtor insolvency
- Commercial disputes beyond instructed scope
- Third-party actions
- Delayed payments outside Company control
- Indirect or consequential losses

Payment Terms

Invoices issued by Apex Recovery Group are payable within the agreed payment period stated on the invoice unless otherwise agreed in writing.

Amendments

Apex Recovery Group reserves the right to amend these Terms & Conditions periodically without prior notice.

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